Skip to Content

Public Awareness and Safety

Call Piedmont at 800.752.7504 if you smell natural gas or suspect a leak!

Always call 911 for emergencies.

As the trusted natural gas provider for more than 1 million residential and business customers in North Carolina, South Carolina and Tennessee, Piedmont Natural Gas is responsible for the education and safety of our communities.

  • About Natural Gas‌

    Natural gas is kind to the environment, and it’s clean, efficient and abundant. Learn more facts about natural gas.

  • Natural Gas Safety‌

    Learn important safety information about roof replacements, protection against carbon monoxide, hot water scalding and more.

  • Call 811 Before You Dig‌

    Be careful where you dig: It’s FREE and easy to prevent damage to natural gas pipelines.

  • Scams & Fraud‌

    Learn how to spot a scam, and how to avoid scam artists who attempt to trick customers by pretending to be Piedmont Natural Gas representatives.

  • Cold Weather Tips‌

    Customers can take these immediate energy-conserving measures to reduce their natural gas usage.

  • Severe Weather Safety‌

    As some of our customers face the potential of severe weather and/or flooding, we would like to share the following information. Your safety is our top priority.

  • Natural Gas Theft‌

    Piedmont Natural Gas is committed to protecting our customers and takes natural gas theft seriously.

  • Right of Way‌

    Learn more about right-of-way agreements, maintenance and acceptable uses.

  • First Responders‌

    We are committed to supporting the first responders who work hard every day to ensure the safety of our communities.

  • Excess Flow Valves‌

    An EFV is considered an optional, additional safety measure that may help mitigate the consequences of a service line break.

  • Help Prevent Cross Bores‌

    Learn more about cross bores and how to prevent them.

  • Indoor Air Quality‌

    Learn more about indoor air quality when using natural gas.

  • Restoring Natural Gas Outages‌

    Our process helps ensure service is restored to the greatest number of customers as quickly as possible. Our highest priority remains the safety of our customers, crews and communities.

  • Pipeline Integrity and Management‌

    Piedmont’s No. 1 priority is the safety of our natural gas pipeline delivery system, our customers, our communities and our employees.

  • Safety in Your Home & Business‌

    Learn important safety information about roof replacements, protection against carbon monoxide, hot water scalding and more.

  • Renewable Natural Gas‌

    RNG is considered carbon neutral because it displaces geological gas and avoids releasing methane into the atmosphere.

  • Hydraulic Fracturing‌

    Learn more about the hydraulic fracturing process, commonly known as "fracking" from a natural gas distributor’s perspective.

Piedmont's Public Awareness Plan

The employees and management of Piedmont Natural Gas are committed to conducting our operations with a primary focus on protecting the safety of any people living or working near our pipelines. To ensure this overriding priority, we will continually strive to provide information and better educate our key partners in safety, including the general public; residents and property owners; places of congregation such as businesses, schools, hospitals, prisons and other places where people gather; emergency responders; public officials; excavators and contractors; land developers; and one-call centers.