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Start, Stop and Transfer Service

Ready to turn on the natural gas at your new home? We’ve outlined everything you need to know to make it a smooth process!

Choose from the options below or call 1-800-752-7504 to get started.

Start Service Select this option if you do not have an active account and need to start natural gas service. (Not for temporary/seasonal reconnections.)

Remember when scheduling your appointment:

  • Your electricity and water services must be active before your scheduled appointment date. If either of these services are not active when the technician arrives, it will result in delays establishing your natural gas service
  • Our scheduling calendar will provide the first available appointment date. To increase the likelihood that your desired date is available, please provide as much notice as possible
Stop Service Select this option to cancel your natural gas service. (Not for temporary/seasonal disconnections.)

Please have the following information ready when you place your order:

  • Your Piedmont Natural Gas service account number
  • Your email address
  • The mailing address to which you would like us to send your final bill
Transfer Service Select this option if you need to transfer your natural gas service from one address to another within our service territory.

Please have the following information ready when you place your order:

  • Your Piedmont Natural Gas service account number
  • Your email address
  • The mailing address to which you would like us to send the final bill for the location where service is being disconnected

Customer Service
 
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