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Repair Plans

Protect Your Home with Piedmont Natural Gas

To better serve our customers, Piedmont Natural Gas recommends HomeServe to those interested in purchasing a repair plan for their home. Repair plans can help manage the cost and inconvenience of home system repairs.

With low-cost repair plans from HomeServe, you’ll have access to a 24/7 hotline allowing you to schedule repairs for the systems in and around your home. There’s never a deductible, HomeServe pays the technician’s bill up to the benefit amount and all covered repairs are guaranteed for one year.

Signing up is easy:

  • Visit HomeServe to see which plans are available for your home
  • Add plans to your cart
  • Enter your contact information and complete checkout
View Plans

Contact Information
  • For additional information or to enroll in repair plan services from HomeServe, call 1-877-279-3636 (Monday - Friday, 7:30 a.m. to 5:30 p.m.).
  • If you are enrolled in a Homeserve repair plan program and need to report a repair claim, please call 1-888-300-1224 (Monday - Friday, 8 a.m. to 8 p.m., Saturday 10 a.m. to 4 p.m.) or 1-888-300-0224 (24 hours a day, seven days a week).
  • To report a natural gas emergency, please call 1-800-752-7504.
Piedmont Natural Gas partners with HomeServe USA to offer coverage plans to our customers. HomeServe is an independent company that partners with utilities across the United States to protect thousands of households from high repair costs due to home emergencies.

Repair plan services offered by Piedmont Natural Gas are non-regulated services provided through the Company’s “Service Plus” program. These services are not part of Piedmont’s regulated service offerings, nor in any way sanctioned by the North Carolina Utilities Commission, South Carolina Public Service Commission, or Tennessee Regulatory Authority. There is no advantage to customers if they buy products or services through Piedmont’s Service Plus program, nor do customers have to buy these products in order to continue receiving the same reliable regulated natural gas service from Piedmont Natural Gas.
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