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Identity Protection

Customer Service RepresentativePiedmont Natural Gas employees are trained to handle your personal information with care and attention. Our processes are designed to protect your personal information from fraud and identity theft.

When making a payment by check or credit/debit card, Customer Service representatives will ask you for specific information.

For Credit/Debit Card Payments, we’ll ask for: 
    • Name 
    • Piedmont account number 
    • Payment amount 
    • Credit/debit card number 
    • Expiration date 
    • Name on card 
    • ZIP Code

For Check Payments, we’ll ask for:
    • Name 
    • Piedmont account number 
    • Payment amount 
    • Bank routing number 
    • Checking account number

Identity Verification
When you open a new account, Piedmont Natural Gas must verify your identity. If we are unable to verify your identity with the information you provide, we’ll ask you to complete the Identity Verification Form before your new account can be established. This form must be completed in full, notarized and returned to Piedmont Natural Gas by one of the methods listed below.

  • E-mail:
    (Scanned form can be emailed to the address below)
    (Attn: IVF\CCC)
  • Fax: 
    (Attn: IVF\CCC)
  • Mail:
    Piedmont Natural Gas
    (Attn: IVF\CCC)
    4740 Corporation Drive
    Fayetteville, NC 28306


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