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Identity Protection

Customer Service RepresentativePiedmont Natural Gas is committed to protecting
your personal information. Our processes are designed
to confirm your identity and our employees are trained
to handle your personal information with confidential
care and attention.










When you contact us to make a payment by check or by credit/debit card, our customer service representatives will ask you for specific information.

  • For Credit/Debit Card Payments, we’ll ask for:
    • Name
    • Piedmont account number
    • Payment amount
    • Credit/debit card number
    • Expiration date
    • Name on card
    • ZIP Code
  • For Check Payments, we’ll ask for:
    • Name
    • Piedmont account number
    • Payment amount
    • Bank routing number
    • Checking account number

Identity Verification
When you open a new account, Piedmont Natural Gas must verify your identity. If we are unable to verify your identity with the information you provide, we’ll ask you to complete the Identity Verification Form before your new account can be established. This form must be completed in full, notarized and returned to Piedmont Natural Gas by one of the following methods:

  • E-mail:
    (Scanned form can be emailed to the address below)
    customerselfservice@piedmontng.com
    (Attn: IVF\CCC)
  • Fax: 
    877.525.2880
    (Attn: IVF\CCC)
  • Mail:
    Piedmont Natural Gas
    (Attn: IVF\CCC)
    2611 Greengate Dr.
    Greensboro, NC 27406

 

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