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Equal Payment Plan FAQs

What is Equal Payment Plan?
Who is eligible to participate?
How can I enroll in EPP?
When can I enroll in EPP?
How long can I stay on EPP?
Can I cancel EPP?
How is my monthly payment determined?
What can I do if the EPP amount does not fit my budget? Is this amount negotiable?
How do I know if I have a positive or negative balance?
Can I make advance payments?
What if I'm having trouble making my payments?
What happens if I miss my payment?
How is my account balanced in the 12th month?

Q: What is Equal Payment Plan?
A: Our Equal Payment Plan helps you manage your budget by allowing you to pay an estimated, equal monthly amount. Your account is subject to a mid-year review, typically during the sixth to eighth month of the plan. After the review, your estimated monthly amount may be adjusted to balance your payments with your actual natural gas usage. Every 12th month, we’ll balance what you’ve paid with your actual usage. 

Q: Who is eligible to participate?
A: Residential customers and certain small commercial customers in North Carolina, South Carolina and Tennessee are eligible to enroll in EPP.

Q: How can I enroll in EPP?
A: There are multiple ways to enroll in EPP:
  • You can enroll on Piedmont’s website, www.piedmontng.com, at any time. Simply log in to your Online Services account and select "Equal Payment Plan" under "Service Account."  Click here  to log in and enroll now. If you are not already registered for Online Services, you can register using your Piedmont Natural Gas account and meter numbers, both located on your monthly bill
  • You also can enroll by calling 1-800-752-7504. Our automated system is available at any time, or you may speak to a Customer Service Representative from 7 a.m. to 7 p.m. Monday through Friday or 8 a.m. to 5 p.m Saturday
Q: When can I enroll in EPP?
A: Our Equal Payment Plan is ready and waiting. You can enroll at any time.

Q: How long can I stay on EPP?
A: You can continue on EPP indefinitely if you make your payments by the due date each month. Your estimated monthly payment amount will be revised based on your previous natural gas usage, anticipated weather and the cost of natural gas.

Q: Can I cancel EPP?
A: You can cancel EPP at any time by completing this form. (Please be sure to include your account information.) You also can cancel EPP by contacting Customer Service at 1-800-752-7504 from 7 a.m. to 7 p.m. Monday through Friday or 8 a.m. to 5 p.m. Saturday.

Note: If you have an outstanding balance when you cancel EPP, the total balance will become due by the due date of your current bill.

Q: How is my monthly payment determined?
A: An estimate is made based upon natural gas usage history at the premise, weather factors and anticipated cost of natural gas.

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Q: What can I do if the EPP amount does not fit my budget? Is this amount negotiable?
A: The EPP monthly amount is calculated to spread your payments as evenly as possible across the EPP period to avoid high bills during months when natural gas usage is greater; therefore, the amount is not negotiable.

We will review your account mid-year to ensure your regular monthly payments are on track to pay your actual natural gas bills for the year. After the mid-year review, we will adjust your monthly payment to keep it as consistent with your usage as possible.

Q: How do I know if I have a positive or negative balance?
A: Your account balance is shown on your monthly bill. This balance reflects what you owe at that point in the EPP period after your monthly payments have been applied to your actual natural gas charges and should not be confused with your monthly payment amount. (If you have overpaid at that point in the EPP period, your balance will show a credit.) Your actual natural gas charges are also included on your bill for comparison.

Q: Can I make advance payments?
A: You are expected to make a payment each month while enrolled in EPP, regardless of your account balance. While additional payments or payments for more than your regular monthly payment are applied to your balance, failure to make your regular payment by the due date each month will be considered a missed payment.

Q: What if I'm having trouble making my payments?
A: When enrolled in EPP, you are ineligible for additional payment arrangements. If you're having trouble making your payments while enrolled in EPP, call Customer Service at 1-800-752-7504 from 7 a.m. to 7 p.m. Monday through Friday or 8 a.m. to 5 p.m Saturday to request information on assistance agencies in your area.

Q: What happens if I miss my payment?
A: If you miss a payment:
  • Your account is subject to a late payment charge
  • If two payments are missed, you will receive a letter reminding you payment is required to remain on EPP
  • If payment is not received, you are subject to removal from EPP
  • If removed from EPP, all balances are due by the due date of your current bill. Once your account is current, you are eligible to enroll again
Many EPP participants use our optional Automatic Bank Draft service to avoid missing payments. To enroll, visit www.piedmontng.com, log in to your Online Services account and select "Automatic Bank Draft" under "Service Account."  Click here to log in and enroll now. You also can enroll by calling 1-800-752-7504. Our automated system is available anytime, or you may speak to a Customer Service Representative from 7 a.m. to 7 p.m. Monday through Friday or 8 a.m. to 5 p.m Saturday.

Q: How is my account balanced in the 12th month?
A: In the 12th month:
  • If you have overpaid by $25.00 or more, we will refund the difference; otherwise, the credit will remain on your account
  • If you have paid less than your actual natural gas usage requires, you will be billed for the difference in the 12th month

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